Dear Steve, Just a note to thank you for your advice and help in sorting out the problems we have had with flooding in our cellar. With your prompt guidance we were able to get in touch with an an organisation capable of cleaning up and repairing the damage to our property with great competence.
Further your support and advice helped us put together a full and relevant claim for our insurers. Your dealing with the details of the claim and liaising with the Zurich has resulted in a satisfactory settlement. Both Sophie and I feel very comfortable when dealing with you.
With many thanks,
May I add to Nick's words. I personally find there are no grey areas with you Steve. This is a comfort and reassurance for your clients; giving peace of mind, taking away the clients' anxieties in these matters. May I add Steve, you have warm manner and sympathetic attitude when dealing towards your clients.
With both our best wishes.