I had problem with my insurance company where the claim settlement was being delayed for internal processes. All communication with the insurance company was proving to be fruitless and stressful. It was getting to a stage where I considered taking it to the ombudsman inorder to resolve the situation. However I contacted Steve Allen who had brokered the insurance for me and he immediately took control of the situation. He personally contacted the insurance company and within the hour the situation was resolved with the director of the company personally contacting me. They informed that the claim would be settled immediately as all internal processes had now been completed and apologised for the delay and lack of information given to me.

Without Steves intervention I am sure this situation would not have been resolved so quickly.

Steve Allen is without doubt extremely customer focussed and provides a service that is unique within the brokering industry.


The FCA is the independent regulator of financial services in the United Kingdom. Carrington & Company is entered on the Financial Services Register (www.fca.org.uk/register) under reference 310737. Steve Allen Insurance is a trading name of Carrington and Company which is authorised and regulated by the Financial Conduct Authority * These products (or services) are regulated by The Financial Conduct Authority, but advice will be given by a third party

Contact Us


Steve Allen Insurance
225 Bury New Road
Manchester M45 8GW

0161 766 1927