I had problem with my insurance company where the claim settlement was being delayed for internal processes. All communication with the insurance company was proving to be fruitless and stressful. It was getting to a stage where I considered taking it to the ombudsman inorder to resolve the situation. However I contacted Steve Allen who had brokered the insurance for me and he immediately took control of the situation. He personally contacted the insurance company and within the hour the situation was resolved with the director of the company personally contacting me. They informed that the claim would be settled immediately as all internal processes had now been completed and apologised for the delay and lack of information given to me.
Without Steves intervention I am sure this situation would not have been resolved so quickly.
Steve Allen is without doubt extremely customer focussed and provides a service that is unique within the brokering industry.
Dear Steve, I just wanted to thank you for all the support you have given me over the last 18 months I am very pleased I asked you to review insurances as you recommended better cover and saved me premium. Thank you once again.
Steve obviously knows the insurance industry and all of its idiosyncrasies very well. As a result, he always seems to know what is coming next, both good and bad! Combined with his professional and friendly service, I cannot recommend him highly enough.
'Bury Football Club are pleased to be associated with Steve Allen Insurance Services' a company that takes care of all the Club's Insurance needs
You promised great service. You have always delivered. I would not hesitate to recommend your services should the opportunity present itself.
Steve was able to provide a cost competitive insurance policy tailored to our specific needs.
He proved to be highly organised, punctual and efficient.
We will be using Steve again when it comes to future renewal policies.
Steve has recently arranged a couple of different types of insurance policies for me and I was really happy with the service he provided and the level of detail he went into to make sure we had the right cover. Thanks, Steve and I wouldn't hesitate to recommend him to friends, family and clients.
Steve has provided me and my clients with a number of insurance policies since 2010. He is very knowledgeable on the Insurance market and ensures you only get the cover you need and what's right for you. Steve will review your current insurance policies for you and point out any under or over cover you have. I wouldn't hesitate in recommending Steve
Steve is superb at what he does. Everytime I have asked Steve about insurance he has never sold me anything, but instead gives me great advice and spends the time needed to find out what would be best for me. As a result I have always get my insurance from Steve. Not because he has sold me something but because its what best for me, I cannot recommend Steve highly enough.
Steve has personally overseen all of my insurance requirements whether they be for personal, business or my vehicles. For various reasons I have had to rely on the different insurances a total of three times over the last 5 years. Each time, because of Steve's superlative knowledge of the insurance industry and the advice he provided at the time of taking out the policies, the caims were made and processed with no fuss and total peace of mind.
I cannot recommend Steve's services highly enough